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❓ Frequently Asked Questions (FAQ)

Welcome to Jolly Jester — your shop for plush toys, stuffed pillows, and children’s playtime favorites. Here you’ll find answers to the most common questions about orders, shipping, returns, product safety, and more.

📦 Orders & Account

  • How long does order processing take?
    Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Can I change or cancel my order after placing it?
    Yes, if your order has not shipped. Once shipped, changes are no longer possible.

  • Do I need an account to check out?
    No, you can check out as a guest. Creating an account makes tracking and future orders easier.

  • Where can I find my order number?
    It’s listed in your order confirmation email and on your packing slip.

🚚 Shipping & Delivery

  • What are your shipping rates and delivery times?
    Free shipping in the USA (7 business days) and Europe (15 business days). International rates are calculated at checkout.

  • Do you ship to P.O. boxes or APO/FPO addresses?
    We do our best, but some carriers and oversized items may have restrictions.

  • Will I pay customs duties or VAT on international orders?
    Yes, customers are responsible for any import duties, VAT, or taxes.

  • How do I track my order?
    A tracking number will be emailed once your order ships. Please allow up to 48 hours for updates.

  • Can I split shipments or combine orders?
    Yes, items may ship separately at no extra cost. Combining orders may not be possible once placed.

🔄 Returns & Refunds

  • What is your return policy?
    We accept returns within 30 days of delivery. Items must be unused, unworn, with tags, and in original packaging.

  • How do I start a return or exchange?
    Email JollyxJester@hotmail.com with your order number, item(s), and reason for return.

  • Which items are non-returnable?
    Gift cards, custom/personalized items, perishable goods, personal care products, and hazardous materials.

  • When will I receive my refund?
    Within 10 business days after your return is approved and inspected.

  • Do you honor the EU 14-day cooling-off period?
    Yes, customers in the EU may cancel or return orders within 14 days, subject to the same conditions.

🧸 Products & Safety

  • Are your toys safety tested?
    Yes, our products meet applicable safety standards.

  • What age ratings do you use?
    We provide recommended age ranges for all toys. Always follow packaging guidance.

  • What about small parts, magnets, or batteries?
    These may pose choking or safety hazards. Always supervise young children.

  • Are STEM/craft kits with paints or glues safe?
    Yes, when used as directed. Adult supervision may be required.

  • How do I care for and clean items?
    Refer to product tags or packaging for care instructions.

  • Will colors match what I see on my screen?
    We aim for accuracy, but slight variations may occur due to screen settings and production batches.

🎁 Gifts & Personalization

  • Do you offer gift wrapping or gift notes?
    Yes, available at checkout for select items.

  • Can I personalize items?
    Certain products can be customized. Options are noted on product pages.

💳 Payments, Taxes & Promotions

  • Which payment methods do you accept?
    We accept major credit/debit cards and other secure methods.

  • Do you charge sales tax or VAT?
    Taxes are applied at checkout based on your shipping address.

  • How do promo codes work?
    Enter promo codes at checkout. They cannot be applied retroactively.

  • Do you sell gift cards?
    Yes, gift cards are available and make great presents.

⚠️ Order Issues

  • My package is delayed, damaged, or missing.
    Contact us within 7 days of the stated delivery date for assistance.

  • I typed the wrong shipping address. What now?
    Email us immediately. If your order hasn’t shipped, we can update it.

  • I received the wrong item or a defective product.
    Please email us with photos and order details so we can resolve the issue quickly.

  • Do you handle pre-orders and back-orders?
    Yes, estimated ship dates will be provided at checkout or in your order confirmation.

🏫 Schools, Bulk & Wholesale

  • Do you offer bulk discounts?
    Yes, contact us for details on bulk or wholesale pricing.

  • Do you work with schools and organizations?
    Yes, we welcome partnerships with educational institutions and groups.

🌱 Sustainability & Packaging

  • What packaging materials do you use?
    We use recyclable or reusable packaging whenever possible.

  • Can I request reduced packaging?
    Yes, please note this in your order or contact us directly.

🔐 Privacy & Security

  • How do you handle my data?
    Your personal information is protected under our Privacy Policy.

  • What about cookies and preferences?
    See our Cookie Policy for details on how we use and manage cookies.

💻 Website & Technical

  • I’m having trouble checking out.
    Try clearing your browser cache or using a different browser. If issues persist, contact us.

  • Where can I track my order?
    Tracking details will be sent via email once your order ships.

📩 Contact

Email: JollyxJester@hotmail.com
Phone: +1 213-980-4063
We typically respond within 1–2 business days.

📌 Business Details

Company: JOLLY JESTER, LLC
Address: 12 Bayview Avenue, #280, Lawrence, NY 11559, USA

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