Return & Refund Policy

At Jolly Jester, we want you to love your purchase. If something isn’t right, we’re here to help.

📅 30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible, your item must be:

In the same condition as received
Unworn or unused
With tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

✉️ How to Start a Return

To begin your return, please contact us at JollyxJester@hotmail.com.

All returns should be sent to:
JOLLY JESTER, LLC
12 Bayview Avenue, #280
Lawrence, NY 11559
USA

If your return is accepted, we’ll provide a prepaid return shipping label and detailed instructions.
⚠️ Items sent back without prior approval will not be accepted.

🛠️ Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

🚫 Exceptions & Non-Returnable Items

Some products cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized items
Personal care items (beauty products)
Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-returnable.

🔄 Exchanges

The quickest way to get what you want is to return your item and place a new order once your return has been accepted.

🇪🇺 EU 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Items must meet the same return conditions listed above.

💵 Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method within 10 business days.
Please note: your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since approval, contact us at JollyxJester@hotmail.com.

📞 Contact Us

If you have any questions about returns or refunds, please reach out:

Company Name: JOLLY JESTER, LLC
Email: JollyxJester@hotmail.com
Phone: +1 213-980-4063
Address: 12 Bayview Avenue, #280, Lawrence, NY 11559, USA